Frequently Asked Questions

Is every product made from genuine leather?

Yes. We use carefully selected genuine leather chosen for its quality, durability, and character.

Will my leather item look different from the photos?

As leather is a natural material, slight variations in colour, grain, and texture are normal and make every piece unique.

Do you offer custom orders?

Yes. We welcome enquiries for custom and personalised pieces. Please contact us to discuss your requirements.

How long will my order take to arrive?

Most orders are processed within 1–3 business days and delivered according to the shipping method selected at checkout.

Do you ship internationally?

Yes. International shipping is available to selected destinations. Delivery times and customs charges vary by country.

Can I return my order?

Unused items may be returned within 14 days of delivery, subject to our Returns & Refunds Policy.

How should I care for my leather goods?

Regular cleaning, occasional conditioning, and protection from excessive moisture and heat will help your leather item age beautifully.

How can I contact you?

You can contact us using our contact form or by emailing us directly at studio@mcintoshleathers.co.uk. We aim to respond to all enquiries within 1–2 business days.